ITIL Foundation is the comprehensie framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person posessing the certificate understands various processes and relations between them. There are 12 main areas that the ITIL Foundation is focused on. These areas are divided between

• Service Support
• Service Delivery

1.Service Desk is the only function in Service Delivery
2.Incident Management
3.Problem Management
4.Configuration Management
5.Change Management
6. Release Management

1.Service Level Management
2.Availability Management
3.Capacity Management
4.Financial Management
5. IT Service Continuity Management
6.Security Management

The ITIL V3 foundation examination comprises of 40 questions and to pass students have to score 26 ( 65% ). The time alloccated for the exam is 1 hour and the exam fee is $150.

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This course will be launched soon in our Online Learning Management System. Please contact us for corporate classroom sessions and corporate eLearning deals.